Annual report 2015

The intu difference

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Interview with the Chief Executive

David Fiscel - Chief Executive

As economic recovery spreads out from London and the south east to the regions, consumer confidence is positive, driving improved retailer demand for space in our centres at a time when new supply of quality retail space is very limited. Investor interest for prime regional shopping centres remains keen.

David Fischel Chief Executive

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Key highlights of 2015

Financial highlights

Business model

Our centres

National coverage of prime retail and leisure destinations visited by more than half the UK's population each year.

Our brand

Nationwide shopping centre brand focused on enriching the customer experience both in centre and online.

Our employees

Professional, motivated and empowered teams are specialists in their fields.

Our financial strength

Robust capital structure provides capacity to deliver our objectives from a range of funding sources.

What we do

Create compelling shopping experiences

Our insight and management of our centres attract customers for longer, more often and from further away by offering the right mix of retail, leisure and catering alongside our distinctive brand proposition.

Help retailers flourish

Our scale, flexibility, high-footfall locations and strong brand give retailers the confidence that they will trade successfully with intu, which drives rental income.

Develop long term relationships

We develop enduring relationships with retailers, customers, employees, partners and communities that allow us to take a creative, collaborative approach to long-term investment and growth.

How we do it

We apply our specialist knowledge, expertise and market insight to our prime portfolio and focus on our strategic objectives to deliver long-term growth.

Total property returns

  • Optimise asset performance
  • UK development momentum
  • Seize the growth opportunity in Spain
  • Make the brand count
Diagram showing the four areas that contribute to intu's total property returns

The value we add

Our shareholders

Strong stable income and capital growth

9%

total property return

Our retailers

Environments that help retailers flourish

2%

growth in estimated retailer sales

Our customers

Compelling experiences

20%

increase in net promoter score

Our people

Motivated and empowered

7%

rise in engagement index since 2012

Our communities

Significant economic contribution

£4.2bn

GVA in 2015

Our environment

Operational and environmental efficiency

39%

reduction in carbon intensity since 2011

Strategy in action

Optimising asset performance

Our distinctive asset management approach combines expertise and experience with the intu difference to make our centres vibrant places for leisure and shopping that draw in customers and help retailers flourish.

See where all our centres are

intu Victoria Centre

Our vision for Nottingham has started to become a reality

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National Kiko rollout

How investing in our centres helps retailers flourish

Read more

Only intu can

What the intu difference really means

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UK development momentum

Our investment in our UK assets creates the stylish and sought-after shopping destinations retailers and customers want, revitalises city centres and brings economic benefits to communities.

Find out how we create investor value

intu Eldon Square

intu Eldon Square is now a dynamic shopping experience in the heart of Newcastle

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intu Bromley

Our insight allows us to deliver dramatic changes through small investments

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intu Potteries

Our developments add to the experience of customers, benefit retailers and reap rewards for our business

Read more

Making the brand count

Three years on from creating the new brand our customers and retailers are starting to understand the intu difference and what it means: a way of doing things that guarantees world class service, compelling events and the best digital connectivity in the business.

Learn more about our brand

Student Nights

intu Student Nights really are events with a difference.

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Sponsorships and partnerships

intu’s scale and national presence make us an unbeatable partner

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Digital revolution

How intu has embraced digital technology, to put customers first and benefit retailers

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Seizing growth opportunity in Spain

In Spain we are building a platform of the best centres through acquisition and development and we are creating a new class of regional destination centre, the retail resort

Read how intu are seizing the opportunity in Spain

Our brand goes international

2015 was the year we proved that the intu brand could as successful in Spain as in the UK

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intu reigns in Spain

The next chapters in our Spanish growth story

Read more

Corporate responsibility

We are committed to supporting our local communities, delivering economic growth and operating with environmental responsibility.

Our success benefits the local communities where are centres are located, the people at our centres, our tenants and our shareholders. A responsible approach to our corporate behaviour is intrinsically linked to our day-to-day activities and our longer-term focus.

See our corporate responsibility highlights